How to Call MEO in English — Customer Service Guide
Numbers checked against official sources: July 2026.
MEO (Altice) is Portugal’s largest telecom operator — mobile, fibre internet and TV. Its support is phone-centric: bills, technical faults, moving your fibre connection and cancellations all tend to end in a call. Here is how to handle it in English.
Quick answer
Customer support, 24/7 (from any Portuguese network)
English? No dedicated English line. Ask the agent "Do you speak English?" — many do, but it is not guaranteed; calling again gets you a different agent.
Numbers to call
| What for | Number | Notes |
|---|---|---|
| Customer support (mobile, internet & TV) | 16200 | 24/7; automated service free, assisted support may be charged |
| From abroad / roaming | +351 961 001 620 | Free from abroad |
| Other numbers | See meo.pt/contactos | Official, always up-to-date contact list |
Before you call: have this ready
- Your NIF (tax number) and/or the customer number from an invoice
- The phone number or service address the contract is registered to
- For technical faults: which service is down (TV, internet, phone) and the router light status — they will ask
What to expect on the call
- The menu is in Portuguese and asks you to pick a service area first. If unsure, wait or say "assistente" to reach a person.
- Technical support may run scripted router checks — restarting before you call saves a step.
- For cancellations, Portuguese law lets you cancel by other channels too; the phone queue for "cancelar" can be long by design.
Frequently asked questions
Does MEO have English-speaking support?
MEO does not advertise an English hotline. In practice many agents manage English, especially on weekday daytime shifts, but it is hit-and-miss. If the first agent cannot help in English, hang up and call again.
What is MEO’s customer service number?
Call 16200 from any Portuguese network. Contact options from abroad are listed on meo.pt.
Can someone call MEO for me in Portuguese?
Yes. CallBehalf phones MEO in Portuguese on your behalf — for example to ask why a bill went up or when a technician is coming — and reports back with the answer and a transcript. The first demo call is free.
Don't want to make this call yourself?
CallBehalf is an AI assistant that phones MEO for you - in Portuguese. It navigates the menus, waits on hold, asks your question, and reports back with the outcome and a full transcript in your language.
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CallBehalf is not affiliated with MEO (Altice Portugal). Phone numbers and procedures change - when in doubt, double-check on the official site (meo.pt). Spotted something outdated? Tell us at [email protected].