How to Call Galp in English — Gas & Power Support Guide
Numbers checked against official sources: July 2026.
Galp supplies gas and electricity to homes across Portugal. Expats usually call to set up or transfer a gas contract, chase a technician visit, or question a bill. Note: a gas leak is never a customer-service call — see the emergency row below.
Quick answer
Customer support — free call (weekdays 9:00-21:00)
English? No dedicated English line; ask the agent for English. Have a Portuguese-speaking friend as backup for contract details, or let CallBehalf make the call.
Numbers to call
| What for | Number | Notes |
|---|---|---|
| Customer support (gas & electricity contracts, billing) | 800 200 200 | Free call; weekdays 9:00-21:00; from a landline also 211 164 725 |
| Meter readings (automated) | 800 508 080 | Free call |
| Gas leak / emergency | 112 + your gas distributor’s emergency line | The distributor’s 24/7 number is printed on your gas invoice |
| Other contacts | See galp.com | Official, always up-to-date list |
Before you call: have this ready
- Your NIF and the contract holder’s name
- For gas: the CUI code (starts with PT16) from the invoice; for electricity: the CPE code
- Your address exactly as written on the invoice — Portuguese addresses have several variants
- For a new contract: IBAN for direct debit and an e-mail address
What to expect on the call
- A Portuguese-language menu; holding or saying "assistente" typically reaches an agent.
- Technician scheduling (gas inspections, meter issues) is done on the call — have two or three date options ready.
- If you smell gas: leave the building and call 112 and the distributor’s emergency number, never the commercial line.
Frequently asked questions
Does Galp have English-speaking support?
There is no dedicated English hotline. Some agents speak English — ask at the start of the call. For contract-level details it helps to have the key codes (CUI/CPE, NIF) written down so you can read them out digit by digit.
Who do I call about a gas leak?
Not Galp customer service. Leave the building, then call 112 and the 24/7 emergency line of your local gas distributor, which is printed on every gas invoice.
Can someone call Galp for me in Portuguese?
Yes. CallBehalf phones Galp on your behalf — to sort a bill, transfer a contract or book a technician — and sends you the outcome with a transcript in your language. The first demo call is free.
Don't want to make this call yourself?
CallBehalf is an AI assistant that phones Galp for you - in Portuguese. It navigates the menus, waits on hold, asks your question, and reports back with the outcome and a full transcript in your language.
Try it with a free callOne free demo call. No credit card required.
CallBehalf is not affiliated with Galp (gas & electricity). Phone numbers and procedures change - when in doubt, double-check on the official site (galp.com). Spotted something outdated? Tell us at [email protected].