How to Call EPAL in English — Lisbon Water Company Guide
Numbers checked against official sources: July 2026.
EPAL runs the water supply for the city of Lisbon. New tenants call it to put the water contract in their name; everyone else calls about bills, meter readings, or a leak in the street. Outside Lisbon proper your supplier may be a different municipal company — check your invoice.
Quick answer
Customer support — 24h line (standard landline rate)
English? No official English line; agents’ English varies. Keep your questions short and have your contract code ready to read out.
Numbers to call
| What for | Number | Notes |
|---|---|---|
| Customer support (contracts & billing) | 213 221 111 | 24 hours; standard call to the national fixed network |
| Street leaks & pipe ruptures (24/7) | 800 201 600 | Free emergency line |
| Supply interruptions (24/7) | 800 222 425 | Free call |
| Meter readings (automated) | 800 201 101 | Free call |
| Other contacts | See epal.pt | Official, always up-to-date list |
Before you call: have this ready
- Your NIF and the current or previous contract holder’s name
- The local (customer code) from a water invoice — for a new tenancy, ask the landlord for the previous invoice
- Meter reading if the call is about consumption — the meter is usually in the building’s entrance hall
- For a new contract: proof of tenancy (rental contract) details and IBAN
What to expect on the call
- The menu is in Portuguese; contract changes may require documents by e-mail after the call — get the exact list and the address on the call.
- A street leak or no water at all goes to the 24/7 line, not customer service.
- Water contracts in Lisbon must be in the tenant’s name for some residency paperwork — mention "mudança de titularidade" (change of ownership) if that is what you need.
Frequently asked questions
Does EPAL have English-speaking support?
EPAL does not advertise English support and agents’ English varies. Prepare the key facts (NIF, customer code, address) in writing before calling, or use a service like CallBehalf to make the call in Portuguese.
How do I put the Lisbon water contract in my name?
Call EPAL and ask for "mudança de titularidade". You will need your NIF, the address, the previous holder’s details or an old invoice, and your rental contract. They confirm the document list and where to send it on the call.
Can someone call EPAL for me?
Yes. CallBehalf phones EPAL in Portuguese on your behalf — for a contract change, a billing question or a meter issue — and reports back with the outcome and a transcript. The first demo call is free.
Don't want to make this call yourself?
CallBehalf is an AI assistant that phones EPAL for you - in Portuguese. It navigates the menus, waits on hold, asks your question, and reports back with the outcome and a full transcript in your language.
Try it with a free callOne free demo call. No credit card required.
CallBehalf is not affiliated with EPAL (Lisbon water). Phone numbers and procedures change - when in doubt, double-check on the official site (epal.pt). Spotted something outdated? Tell us at [email protected].