How to Call EDP in English — Electricity Support Guide
Numbers checked against official sources: July 2026.
EDP is Portugal’s biggest energy supplier. New arrivals call it to set up or transfer an electricity contract, question a bill, or report a power problem. Contract and billing calls go to EDP Comercial; actual power cuts are handled by the grid operator E-REDES.
Quick answer
EDP Comercial — contracts & billing (weekdays 9:00-22:00)
English? No dedicated English line, but EDP’s Lisbon call centre often has English-speaking agents — ask "Do you speak English?" when connected.
Numbers to call
| What for | Number | Notes |
|---|---|---|
| Contracts, billing & general support (EDP Comercial) | 213 535 353 | Weekdays 9:00-22:00; also 808 535 353 |
| Power cuts & grid emergencies (E-REDES) | 800 506 506 | Free, 24/7 — this is the grid operator, not EDP |
| Meter readings (E-REDES, automated) | 800 507 507 | Free call |
| Other contacts | See edp.pt/contactos | Official, always up-to-date list |
Before you call: have this ready
- Your NIF and the contract holder’s name
- The CPE code — the long code starting with PT on your electricity invoice that identifies the connection point
- For a new contract: the address, the CPE from the landlord or previous tenant’s bill, and your IBAN for direct debit
- For billing disputes: the invoice number and meter reading if you have it
What to expect on the call
- The menu is in Portuguese and separates contracts, readings and technical issues; "assistente" or holding usually gets a person.
- If your power is out, check whether the whole street is out first — outages are E-REDES (800 506 506), not EDP Comercial.
- Setting up a contract by phone works, but they will send confirmation to e-mail — spell your e-mail slowly, letter by letter.
Frequently asked questions
Does EDP have English-speaking customer support?
EDP has no separate English hotline, but English-speaking agents are fairly common. Ask for English at the start; if the agent cannot switch, call again for a different one.
What number do I call about a power cut?
Power cuts and grid faults are handled by E-REDES on 800 506 506 (free, 24/7) — not by EDP Comercial. Call EDP Comercial on 213 535 353 for contracts and billing.
What is the CPE code EDP asks for?
The CPE (Código de Ponto de Entrega) is a long identifier starting with PT printed on every electricity invoice. It identifies your connection point, and EDP will ask for it when you set up or change a contract.
Can someone call EDP for me in Portuguese?
Yes. CallBehalf phones EDP on your behalf in Portuguese — to ask about a bill, a contract transfer or an appointment — and reports back with the outcome and a transcript. The first demo call is free.
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CallBehalf is not affiliated with EDP (electricity & gas). Phone numbers and procedures change - when in doubt, double-check on the official site (edp.pt). Spotted something outdated? Tell us at [email protected].