How to Call CTT in English — Portuguese Post Office Guide
Numbers checked against official sources: July 2026.
CTT is the Portuguese postal service — and for most expats, the call happens when a package goes missing, gets stuck in customs, or a delivery slip appears without a delivery. Here is how to chase it by phone.
Quick answer
Customer support — weekdays 8:30-19:30
English? No dedicated English line; agents’ English varies. Have the tracking number ready — it does most of the talking for you.
Numbers to call
| What for | Number | Notes |
|---|---|---|
| Customer support (deliveries, tracking, complaints) | 210 471 616 | Weekdays 8:30-19:30 |
| Online tracking & contacts | ctt.pt | Track first — the status often answers the question |
Before you call: have this ready
- The tracking number (13 characters, e.g. RRxxxxxxxxxPT) — nothing useful happens without it
- The delivery address and recipient name exactly as on the shipment
- For customs-held packages: the reference from the customs notification letter or e-mail, and your NIF
- For a missed delivery: the slip (aviso) number and your preferred pickup point
What to expect on the call
- A Portuguese menu sorts mail, parcels and complaints; tracking-number questions go fastest.
- Customs (alfândega) cases usually require paying fees online or submitting documents — the agent tells you the exact portal path.
- If a package is officially lost, ask how to open a formal complaint (reclamação) and get its reference number.
Frequently asked questions
Does CTT have English-speaking customer service?
There is no dedicated English line and agents’ English varies. The tracking number carries most of the conversation — with it, even a short call in simple English usually works.
What number do I call about a lost or stuck package?
CTT customer support is 210 471 616 on weekdays. Check tracking on ctt.pt first — if the package is held by customs, the status and next steps are usually shown there.
My package is stuck in customs — what do I do?
You will get (or should ask for) a customs notification with a reference. Fees and document submission are handled through CTT’s online customs portal; the support line can explain the exact steps for your shipment.
Can someone call CTT for me in Portuguese?
Yes. CallBehalf phones CTT on your behalf with your tracking number, finds out where the package is and what to do next, and reports back with a transcript. The first demo call is free.
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CallBehalf is an AI assistant that phones CTT for you - in Portuguese. It navigates the menus, waits on hold, asks your question, and reports back with the outcome and a full transcript in your language.
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CallBehalf is not affiliated with CTT (post office). Phone numbers and procedures change - when in doubt, double-check on the official site (ctt.pt). Spotted something outdated? Tell us at [email protected].